Multi-Location Dentistry

Chestnut Dental: Digital Dominance Across Three Locations

A botched agency handoff from their previous provider left Chestnut Dental with technical debt, visibility dead zones across all three Massachusetts locations, and a November 2024 traffic cliff.

Bedford · Needham · Franklin, MA
Chestnut Dental case study: 45% organic growth and record call volume across three Massachusetts locations
Documented Results
45%
Year-over-year organic growth
66%
Monthly call spike
18.2%
Google Ads click-through rate
Record
All-time call volume (July 2024)
The Situation

Before Dental Marketing Heroes

Chestnut Dental operated three locations in Bedford, Needham, and Franklin, Massachusetts. A botched handoff from their previous marketing provider left the practice with accumulated technical debt and visibility dead zones across all three locations.

The situation culminated in a November 2024 traffic cliff — a sudden, sharp drop in organic visibility that threatened patient volume across every location at once.

A multi-location practice compounds both opportunity and risk: a single failure point can depress growth everywhere simultaneously. Chestnut needed a recovery system, not another vendor.

The Strategy

What We Built

Technical Debt Remediation

We cleaned up the technical debt left by the prior provider — fixing indexation, structure, and the issues that caused the traffic cliff across all three locations.

Per-Location Visibility Strategy

We rebuilt visibility for each of the three Massachusetts locations individually, with location-specific pages, citations, and Google Business Profile optimization.

Precision Google Ads Recovery

We rebuilt the Google Ads account with strict negative keywording and conversion tracking, achieving an 18.2% click-through rate — far above dental norms.

Pediatric Dentistry Specialization

We targeted the pediatric dentistry niche for the Bedford location specifically, pushing it to #1 for 'Pediatric Dentist' in its market.

The Outcome

What Happened Next

Within months of the Dental Marketing Heroes engagement, the practice reversed its decline. Chestnut Dental achieved 45% year-over-year organic growth, a 66% monthly call spike, 18.2% Google Ads click-through rates, and an all-time call volume record in July 2024.

Bedford now holds the #1 ranking for 'Pediatric Dentist' in its market — a targeted niche win that produces a steady stream of high-intent family patients.

Chestnut demonstrates that a botched handoff and a traffic cliff are recoverable — but only with a coordinated system that addresses every location, not a patch on a single symptom.

  • 45% — Year-over-year organic growth
  • 66% — Monthly call spike
  • 18.2% — Google Ads click-through rate
  • Record — All-time call volume (July 2024)
Questions Answered

Frequently Asked Questions

How do you market a multi-location dental practice differently?

Each location needs its own visibility strategy — location-specific pages, citations, and Google Business Profile optimization — coordinated under one system. Treating all locations as one can leave dead zones, which is what caused Chestnut's traffic cliff.

What is a good Google Ads click-through rate for a dental practice?

Dental Google Ads CTR varies, but Chestnut's 18.2% is far above typical dental norms and reflects precise keyword targeting, strong ad copy, and strict negative keywording that eliminated wasted impressions.

Can you recover from a bad experience with another agency?

Yes. Chestnut's traffic cliff came from a botched handoff. Our first step was always a Total Online Presence Audit to find and fix the technical debt and dead zones left behind, then rebuild visibility systematically.

Services Behind These Results

Explore the Services

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